Human-centered design refers to a problem-solving approach that begins by gaining a deep empathy for the customer’s needs, hopes, and aspirations. It helps to not only understand people and their needs, but also the broader context of their daily lives.

IDEO.org’s HCD Toolkit seeks to help international staff and people working with impoverished communities understand a community’s needs, find innovative solutions to meet those needs, and deliver solutions with financial sustainability in mind.

The HCD process has resulted in an increase in innovations in sectors such as health, clean water and sanitation, financial inclusion, education, agriculture, and gender.

To download the HCD Toolkit, click here.

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